Home Care & Repair Manager

 

Based in Boulder, CO, Melton Design Build is one of the top firms in the country. With a focus on ecstatic clients and happy employees, we’ve made it possible for hundreds of residents to enjoy well-designed homes that enhance their lifestyles since 1993.

Description

The HCR Manager has three main responsibilities: Small Projects, Warranty, and Preconstruction Support. Like all positions at Melton, this is a customer service-driven role, and the right candidate will embody and perpetuate our vision and goal of “clients for life”.

Small Projects

  • Estimate and Project Manage small projects using Melton labor and Trade Partners
  • Create and present proposals and estimates for maintenance and small projects
  • Reach out to past clients and engage them in a discussion about their home
  • Work with Accounting to ensure timely and accurate billing
  • All other duties as assigned

Warranty

  • Excellent client communication and follow-through
  • Direct and coordinate all service and warranty activities at Melton Design Build to maximize Client Satisfaction, efficiency, profitability, and embody our vision of “clients for life”
  • Speak with current warranty clients about possible upcoming projects
  • Emergency Response.
  • Warranty account set up and management
  • Work with manufacturers, vendors, and Trade Partners on Warranty related issues/claims
  • Responsible for Department Goals
  • All other duties as assigned

Preconstruction Support

  • Support Development team by executing exploratory work at new clients homes
  • Household “to-do” lists for current clients
  • Excellent internal client communication and follow-through
  • All other duties as assigned

Skills & Knowledge

  • Thorough understanding of Melton’s process and values and ability to present this to clients
  • Superior organizational and communication skills
  • Highly computer literate (proficient with Word, Excel, Smartsheets, and Outlook)
  • Good negotiating skills
  • Good people skills—one-on-one and as part of a team
  • Superior customer skills including the ability to listen well
  • Ability to work through troublesome situations in a calm and professional manner

Education & Experience

  • Preferably 3+ years of hands-on carpentry experience
  • Experience estimating residential construction projects
  • Experience with residential construction (project management/warranty)

Physical Requirements

  • Prolonged periods of standing and sitting at a desk and working on a computer
  • Must be able to lift up to 10 pounds at times

Benefits

Melton offers an excellent benefits package, including:

  • 100% paid health, dental, and vision insurance
  • Healthcare and Dependent Care FSAs
  • Short Term Disability
  • Employee Wellness Reimbursements
  • Company-matching Simple IRA
  • Paid vacation and sick time
  • Paid holidays
  • Tool loan program 
  • Competitive salary
  • Fun & rewarding place to work
  • Monthly employee events and annual parties
  • Core values that include integrity, respect, dependability, and continuous improvement
  • Training and career advancement opportunities
  • Family-friendly atmosphere

Position Pay Information:

Full-Time, Salary
$70,000-80,000

Why work with Melton

Health & Retirement

We offer 100% paid premium medical health insurance, dental and vision insurance, and a company-matching Simple IRA retirement plan.

Fun & Creative Environment

From monthly employee events and community involvement opportunities to a dedication to work-life balance and training and career advancement opportunities, our team is committed to making Melton a rewarding and fun place to work.

Paid Time-Off

Our competitive compensation packages include paid vacation, sick time, and seven paid holidays per year.

Open Positions

Production Manager

Nothing here relevant?

If you’d like to join us but don’t see a good match for your skills and experience, reach out and send us your resume anyway, we might have something available in the near future.

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