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Home Care & Repair Manager

Based in Boulder, CO, Melton Design Build is one of the top firms in the country. With a focus on ecstatic clients and happy employees, we’ve made it possible for hundreds of residents to enjoy well-designed homes that enhance their lifestyles since 1993.
Description
The HCR Manager has three main responsibilities: Small Projects, Warranty, and Preconstruction Support. Like all positions at Melton, this is a customer service-driven role, and the right candidate will embody and perpetuate our vision and goal of “clients for life”.
Small Projects
- Estimate and Project Manage small projects using Melton labor and Trade Partners
- Create and present proposals and estimates for maintenance and small projects
- Reach out to past clients and engage them in a discussion about their home
- Work with Accounting to ensure timely and accurate billing
- All other duties as assigned
Warranty
- Excellent client communication and follow-through
- Direct and coordinate all service and warranty activities at Melton Design Build to maximize Client Satisfaction, efficiency, profitability, and embody our vision of “clients for life”
- Speak with current warranty clients about possible upcoming projects
- Emergency Response.
- Warranty account set up and management
- Work with manufacturers, vendors, and Trade Partners on Warranty related issues/claims
- Responsible for Department Goals
- All other duties as assigned
Preconstruction Support
- Support Development team by executing exploratory work at new clients homes
- Household “to-do” lists for current clients
- Excellent internal client communication and follow-through
- All other duties as assigned
Skills & Knowledge
- Thorough understanding of Melton’s process and values and ability to present this to clients
- Superior organizational and communication skills
- Highly computer literate (proficient with Word, Excel, Smartsheets, and Outlook)
- Good negotiating skills
- Good people skills—one-on-one and as part of a team
- Superior customer skills including the ability to listen well
- Ability to work through troublesome situations in a calm and professional manner
Education & Experience
- Preferably 3+ years of hands-on carpentry experience
- Experience estimating residential construction projects
- Experience with residential construction (project management/warranty)
Physical Requirements
- Prolonged periods of standing and sitting at a desk and working on a computer
- Must be able to lift up to 10 pounds at times
Benefits
Melton offers an excellent benefits package, including:
- 100% paid health, dental, and vision insurance
- Healthcare and Dependent Care FSAs
- Short Term Disability
- Employee Wellness Reimbursements
- Company-matching Simple IRA
- Paid vacation and sick time
- Paid holidays
- Tool loan program
- Competitive salary
- Fun & rewarding place to work
- Monthly employee events and annual parties
- Core values that include integrity, respect, dependability, and continuous improvement
- Training and career advancement opportunities
- Family-friendly atmosphere
Position Pay Information:
Full-Time, Salary
$70,000-80,000
Why work with Melton

Health & Retirement
We offer 100% paid premium medical health insurance, dental and vision insurance, and a company-matching Simple IRA retirement plan.

Fun & Creative Environment
From monthly employee events and community involvement opportunities to a dedication to work-life balance and training and career advancement opportunities, our team is committed to making Melton a rewarding and fun place to work.

Paid Time-Off
Our competitive compensation packages include paid vacation, sick time, and seven paid holidays per year.










Open Positions
Nothing here relevant?
If you’d like to join us but don’t see a good match for your skills and experience, reach out and send us your resume anyway, we might have something available in the near future.