Based in Boulder, CO, Melton Design Build is one of the top firms in the country. With a focus on ecstatic clients and happy employees, we’ve made it possible for hundreds of residents to enjoy well-designed homes that enhance their lifestyles since 1993.
Position Overview:
The HCR Manager has three main responsibilities: Small Projects, Warranty, and Field Support. Like all positions at Melton this is a customer service driven role, and the right candidate will embody and perpetuate our vision and goal of “clients for life”.
Small Projects
- Estimate and Project Manage small projects using Melton labor and Trade Partners
- Create and present proposals and estimates for maintenance and small projects
- Reach out to past clients and engage them in a discussion about their home
- Work with Accounting to ensure timely and accurate billing
- All other duties as assigned
Warranty
- Excellent client communication and follow through
- Direct and coordinate all service and warranty activities at Melton Design Build to maximize Client Satisfaction, efficiency, profitability, and embody our vision of “clients for life”.
- Speak with current warranty clients about possible upcoming projects
- Emergency Response.
- Warranty account set up and management
- Work with manufacturers, vendors, and Trade Partners on Warranty related issues/claims
- Responsible for Department Goals
- All other duties as assigned
Field Support
- Support Development team by executing exploratory work at new clients homes
- “Honey do” lists for current clients
- Excellent internal client communication and follow through
- All other duties as assigned
Skills & Knowledge
- Thorough understanding of Melton’s process and values and able to present this to clients
- Superior organizational and communication skills
- Highly computer-literate (proficient with Word, Excel, Smartsheets, and Outlook)
- Good negotiating skills
- Good people skills—one-on-one and as part of a team
- Superior customer skills, including the ability to listen well
- Ability to work through troublesome situations in a calm and professional manner
Education & Experience
- Preferably 3+ years of hands-on carpentry experience
- Experience estimating residential construction projects
- Experience with residential construction (project management/warranty)
Physical Requirements / Requirements
- Prolonged periods of standing and sitting at a desk and working on a computer
- Must be able to lift up to 10 pounds at times
- Must be able to work safely at client sites in a variety of weather conditions and terrains
Contributing Behaviors:
- Emotional intelligence
- Building and exhibiting team member trust
- Engaging in effective and productive communication
- Engaging in unfiltered conflict around ideas
- Commitment to decisions and plans of action
- Holding oneself and other accountable for delivering against the agreed upon action plans
- Focusing on the achievement of collective results
Position Pay Information:
Full-Time, Salary