Service Technician

Description

Perform general carpentry to complete service, home remodel projects and warranty items. Provide excellent customer service. Manage scheduling, materials, subs, and budget as needed to complete these projects. Set proper client expectations to ensure quality and a positive client experience.

Duties & Responsibilities

• Meet with clients, HCR Manager, and other project team members.
• Create and/or understand the scope of work and budget for each project.
• Monitor the quality of the service work we are producing. Make sure the craftsmanship is equal to or exceeds our larger remodel projects.
• Plan and organize each project prior to its start: 
• Complete a tools & materials check list.
• Schedule the project with Melton employees, subcontractors, and customers as needed.
• Order materials for delivery to the job site prior to job start.
• If the job is Time & Materials, track, and invoice costs.
• Turn in all job receipts weekly.
• Review and approve job invoices, as necessary.
• Ensure customer satisfaction with Melton Design Build and trusted trade partners.
• Develop new customers and new projects with existing customers.
• Constantly improve the above processes to make us more efficient and our customers happier.
• Keep Melton tools, equipment, and vehicles clean and in good working order.
• Keep employees and job sites safe and orderly.
• Ability to determine and effectively communicate the difference between a warranty item and a billable task.
• Routinely update schedules and workload projections.
• Seek and track leads for future larger projects.

Skills & Knowledge

• Exceptional customer relations skills.
• Ability to manage a project, including scheduling and supervising subcontractors.
• Strong organizational and planning skills.
• Strong knowledge about residential and commercial construction, and the processes involved.
• Strong general carpentry skills from framing to drywall, tile, trim carpentry, and painting.
• Effective communication skills.

Education & Experience

• Minimum 5 years carpentry experience preferred.
• Competent with technology and ability to learn new systems and software.
• Residential construction and project management experience preferable.

Physical Requirements

• Prolonged periods of standing.
• Must be able to lift up to 50 pounds.
• Must be able to operate a full spectrum of carpentry tools.
• Must be able to work safely at client sites in a variety of weather conditions and terrains.

Contributing Behaviors:

• Emotional intelligence
• Building and exhibiting team member trust
• Engaging in effective and productive communication
• Engaging in unfiltered conflict around ideas
• Commitment to decisions and plans of action
• Holding oneself and other accountable for delivering against the agreed upon action plans
• Focusing on the achievement of collective results

Other Requirements

• Must have an extensive set of personal tools which can be used on the job.
• Must have reliable transportation to reach (multiple) project sites.

Benefits

Melton offers an excellent benefits package, including:

• 100% paid health, dental and vision insurance
• Healthcare and Dependent Care FSAs
• Short Term Disability
• Employee Wellness Reimbursements
• Company-matching Simple IRA
• Paid vacation and sick time
• Paid holidays
• Tool loan program 
• Competitive salary
• Fun & rewarding place to work
• Monthly employee events and annual parties
• Core values that include integrity, respect, dependability, and continuous improvement
• Training and career advancement opportunities
• Family-friendly atmosphere

Position Pay Information:

Full Time (40 hours)
$20 – $28 / hour